Refund Policy

At PE Engineer, we are committed to providing high-quality engineering and drafting services.

Deposits and Initial Payments

Payments made to initiate work are generally non-refundable once project work has commenced.

Refund Eligibility

Refunds may be considered in the following circumstances:

Work has not yet started
PE Engineer is unable to complete the agreed scope of work
A duplicate payment was made

Non-Refundable Circumstances

Refunds are not provided for:

Change of mind after work has started
Delays caused by missing information from the client
Permit denials unrelated to our scope of work
Jurisdiction-specific requirements not disclosed before engagement
Services already delivered, including digital drawings, calculations, and stamped documents

Building Department Revisions

If permit comments relate to our original scope, we will make reasonable revisions as outlined in the proposal. This does not constitute grounds for a refund.

Refund Processing

Approved refunds are typically processed within 5–10 business days to the original payment method.

Contact

For refund requests, please contact us through PE Engineer